Questions, answered in full

Add your coat to the bag, open the bag from the header, and follow checkout. You will receive an order confirmation by email within minutes – if it does not arrive, check spam and then contact us.

Payment is by bank transfer or pay-on-confirmation at this stage: place your order and our team confirms it by email with payment instructions. Card and wallet payments will be added before trade.

Yes – email or call as soon as you can. If the box has not been dispatched we will change or cancel it with no charge; once dispatched, it becomes a standard return.

Yes – choose the gift option at checkout and your trench ships in our rigid gift box with ribbon and a handwritten card. See Gift Ideas for the full service.

True to size, with each product page carrying its own fit note – the Wren is cut with layering room, the Marlow is shaped through the waist, the Lark skims. Start from your usual size and read the note.

Every product page links to our Trench Fit Guide, which carries full body measurement tables in centimetres, garment measurement tables, a length-by-height chart for every style, and instructions for measuring yourself accurately.

It depends on the coat and how you wear it. The fit note on each product page tells you which way to go for that specific style; if you are still unsure, email us your measurements and we will answer specifically, not generically.

The Wren, Marlow and Halden are all cut with layering room; the fit notes say how much. As a rule the double-breasted Marlow wants the larger size for heavy knits, while the single-breasted styles manage over a mid-weight jumper in your usual size.

The lined trenches are cotton gabardine – a densely woven diagonal twill that sheds drizzle without coatings. The lightweight seasonal Lark is a fine, tightly woven cotton, unlined. Each product page states the cloth plainly.

The gabardine coats handle drizzle and short showers as a woven fabric should – that is the classic trench principle. In sustained heavy rain, use an umbrella. The Lark is a dry-weather coat and we say so.

Professional dry cleaning, a broad hanger, and air-drying after wet wear cover nearly everything. Our Cotton Gabardine Care guide covers the full picture – cleaning, pressing, storage and rain-day habits.

We photograph in neutral daylight and grade minimally, but screens vary – warm neutrals like camel and stone shift the most. If a shade matters to your outfit, call or email and we will describe it honestly before you order.

UK standard is 2-3 working days from dispatch, express is next working day if you order by 1pm, and every box ships tracked. Full details on Shipping & Delivery.

Thirty days, unworn, tags attached – the legal 14-day minimum under the Consumer Contracts Regulations plus a bit further, because fit confidence should not have a deadline. Size and colour exchanges ship free within the UK.

For returns, the customer arranges tracked postage; for size or colour exchanges in the UK, we ship the replacement free.

Our Trench Fit Guide has a two-minute method for estimating from a coat she already owns – lay it flat and measure across the chest, then compare to the garment table. Still unsure? Gift with an exchange promise: swaps are free in the UK, and we can include a card that says so without spoiling the surprise.

Jemvic is the trading name of JEMVICCLOTHINGS.CO.UK LTD, a private limited company registered in England and Wales, company number 16653508, registered office 6 Primrose Way, Prescot, United Kingdom, L34 3AG.

Yes – we sell from our shop in the North West as well as online. Call +44 151 496 8273 or email info@jemvicclothings.uk for directions, opening hours, or fit and styling advice; a person who knows the coats answers.