Fourteen days, as the law requires – and a fair bit further

Under the UK Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving it and receive a full refund for the item. That is the legal minimum. Our returns window is 30 days, provided the coat comes back unworn, unwashed, and with its tags attached – because a trench bought on fit confidence should not turn into a guilt purchase.

How to return

1. Email info@jemvicclothings.uk with your order number, or use the contact form – we reply within one working day with a returns authorisation.
2. Fold the coat along its own seams, tags attached, into the box it arrived in.
3. Send the parcel with a tracked service to the address we provide. Keep your proof of postage.
4. Once the return arrives and is checked – normally within two working days – we refund your original payment method within 14 days, as the regulations require.

Exchanges

Need a different size or colour? Email us and we hold the replacement while your return is in transit, so you are not waiting twice. Exchanges ship free within the UK – paying twice to get the right fit is a tax on honesty about sizing, and we refuse to charge it.

The exceptions, stated plainly

There are no hygiene exceptions on trench coats – returns simply require the coat unworn with tags attached. Faulty items are always refunded or replaced regardless of when the fault appears; your statutory rights under the Consumer Rights Act 2015 are unaffected by anything on this page.

Refunds, in concrete terms

Once your return reaches us, checking normally takes two working days and your refund is issued to the original payment method within 14 days as the regulations require – in practice most land within three to five working days of arrival. We refund the coat price in full; original standard delivery is refunded too when you return the entire order. Express delivery charges are not refundable, because the speed was used. Return postage for non-faulty returns is arranged by you with a tracked service of your choice; size and colour exchanges within the UK ship back to you free.