Talk to a person who knows the coats

Questions about fit, cloth, an order, a return, or which length works with your usual heel height – email or phone is fastest, and a human who knows the range answers within one working day.

Customer care

• Email: info@jemvicclothings.uk
• Phone: +44 151 496 8273
• Replies within one working day, Monday to Friday 9am-5pm UK time
• For returns, include your order number so we can pull it up before replying

Company

• Jemvic is the trading name of JEMVICCLOTHINGS.CO.UK LTD
• Company No. 16653508 · Registered in England and Wales
• Registered office: 6 Primrose Way, Prescot, United Kingdom, L34 3AG

In person

We sell from our shop as well as online – the rails hold the full range in every colour, and fitting advice comes with a mirror. Call or email for directions and opening hours before you travel; we would rather you arrived when someone is free to fit you properly.

Three questions we can answer right now

• What size should I order? – Start from your usual size and read the fit note on the product page. Our Trench Fit Guide carries full measurement and length-by-height tables; email us your measurements for a specific answer.
• When will my order arrive? – UK standard is 2-3 working days from dispatch, express is next working day if ordered by 1pm, and every box ships tracked. Full details on Shipping & Delivery.
• How do returns work? – Thirty days unworn with tags attached, refund within 14 days of arrival, and size or colour exchanges ship free within the UK. Details on Returns & Exchanges.

Styling advice is part of the service

Deciding between belted and double-breasted, or wondering what a camel trench does over your existing wardrobe? That is not a sales question, it is a styling one – and it is included. Tell us what you already own and how you dress; we answer with specific suggestions, and our style guide covers the classic combinations in depth.

What to include in your email

For the fastest useful reply: your order number if you have one, the style and colour you are asking about, and your measurements if it is a sizing question – bust, waist and hip in centimetres, plus your height. One email with those details usually gets a full answer in a single reply, which is the outcome we are optimising for.

Prefer the form? Use it below – it reaches the same inbox as the email address above, with the same one-working-day promise.