Shipping that is quick, tracked and honest

Every order ships with a tracked service, and we quote the honest window – not the optimistic one. Orders placed before 1pm on a working day are dispatched the same day, and you receive a tracking link the moment your parcel leaves us. A trench coat travels better in a rigid box than a flimsy bag, so that is what we use.

UK delivery options

Packaging

Your coat arrives in a rigid cardboard coat box, folded the way a fold should fold – along the coat’s own seams, tissue at the shoulders – with a paper tape seal. No plastic polybags, no promotional confetti. The box is designed to be reused for a size exchange: same box, same fold, back to us.

Tracking, and when things go wrong

Every parcel ships with a tracking number that is live from the moment of dispatch. If tracking has not updated within two working days of dispatch, email info@jemvicclothings.uk with your order number and we will trace it with the carrier – that is our job, not yours. If a parcel is confirmed lost in transit, we replace the order or refund it in full, your choice. You will never be asked to chase a carrier yourself.

Addresses and working days

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 1pm, at weekends or on a holiday are dispatched the next working day. Please double-check your delivery address at checkout – we can change it free of charge any time before dispatch, but once a parcel is with the carrier the address is fixed. If a parcel comes back to us because of an incomplete address, we refund the coat and ask you to re-order with the corrected details, since shipping twice would double the cost of one order.

Something arrives damaged?

Email a photo of the damage and your order number within 14 days of delivery and we replace the coat or refund it – no return postage for you to arrange and no arguing about it. Every order is checked by hand before it leaves us, but boxes take knocks in transit; when it happens, we make it right quickly.